IT Outreach
MATi ICT provides trusted expert support, solutions and guidance to schools and education services across Shropshire since 2013, at a flexible, affordable cost to keep your ICT systems running smoothly, securely and efficiently.
Support is provided by our team of specialists who also manage the Marches Trust ICT Systems (Previously Woodlands Technology Services.)
Remote Support
Consultancy
Why Choose Us?
- Peace of mind that issues will be resolved effectively and efficiently
- A flexible, friendly approach to ICT support; effective communication, without jargon
- A service which is focused on transparency, security, reliability and simplicity
- An experienced team with a wealth of ICT knowledge in schools
- Strong relationships with ICT suppliers and education professionals
- Enhanced usage of technology to help to shape your ICT strategy
- An increased understanding of how ICT can improve and support administration, teaching and learning
- Free your time to focus on providing education
- Shared knowledge of new ideas, helping to push the school's ICT forward
- Compliance with good practice including GDPR & keeping children safe in education (KCSIE)
Our subscriptions include
- Skilled, consistent ICT technician
- Onsite & Remote support
- Server and network administration
- Consultancy & impartial advice
- Proactive maintenance
- Contactable service desk operated by skilled ICT technicians
- Microsoft 365 set up and support (i.e.nTeams. Email & Office)
- App & software installations
- Artificial Intelligence (AI) support and guidance
- Installation & maintenance of desktops, PCs, Macs and laptops
- Installation & maintenance of iPads & Android tablets
- Installation & maintenance of peripherals (i.e. printers)
- ICT health checks
- Troubleshooting & repairs
- Hardware, device and software quotes from a range of suppliers
- Liaising with Local Authorities, third party suppliers, manufacturers and agencies
Services
SUPPORT SUBSCRIPTIONS
(includes base support cost of £500 (per school/site single annual cost)
- Support 90 (90 support hours) = 4750
- Support 50 (90 support hours) = 2999
- Support 25 (90 support hours) = 1850
- Support 10 (90 support hours) = 1100
- Bespoke = On request
All hours are to be utilised between 01.04.2024 and 31.03.2025. An additional subscription can be purchased, subject to availability, minus the base support cost. Any additional onsite hours required outside of subscriptions are charged at our ad-hoc rate. Hours can be used for regular scheduled onsite visits on request. See our SLA for further details.
ADDITIONAL SERVICES
(not included in subscriptions)
- Additional Ad Hoc Visit (on-site, per hour) = 75
- New Server / Switch Installations = On request
- Internet Filtering Solutions = On request
- Redstor Online Backup Solutions = On request
For more information on our subscriptions, or to discuss any of the additional services, please contact Mike Foden at Marches Technology Services: [email protected] or 01691 664488.